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Interactions raises $ 56 million to improve automated customer service



As the world turns, customer service seems to evolve much more slowly than most other services. The problems that cause more hair pulling and teeth grinding than solutions seem to be further abstracted only by poor technology and the customer, and the customer these days has hung up the phone after berating a robot.

How much effort has gone into improving the sub-par quality of Siri and Alexa’s speech recognition capabilities, the technology used for customer service …



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