Since the birth of formal banking, banks have relied on the “five Ps” – people, physical money, premises, processes and paper. Customers couldn’t bank without being exposed to the five Ps. In the digital age, however, banking can be carried out via the Internet, which means that bankers and bank employees are hidden from customers who no longer even have to visit a branch (premises).
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Quarantine Stories, Survey Results, and Student Loan Payments (Episode 74)
We conducted another survey of more than 20,000 people... -
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