USAA connects with Clinc for conversational AI banking

The banking and insurance company USAA has chosen Clinc’s artificial intelligence (AI) to conduct human-like conversations on its customers’ bank accounts.

Available as a pilot program from USAA Labs, its members, comprised of 12 million current and former members of the US military and their families, can use “non-chatbot AI” to talk to their accounts using Amazon Alexa.

Users can do general banking tasks, ask questions about the account …

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