“Banks can’t do everything,” said John Hutton, Nationwide’s payments director, in an exclusive interview with FinTech futures.
“People expect everything possible from their banking apps,” Hutton replied to questions about downtime and security breaches.
“If my generation can’t do something, we’ll wait and try again later. But if your generation can [Gen Z] You can’t even go to your app, you just leave it. “
In Hutton’s opinion …