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Box: Insurance isn’t just about premium rates, it’s about the entire user experience process


Traditionally, the insurance sector has focused almost exclusively on providing customers with the best prices. Everything else – especially the technology that underpins the customer experience – is much lower on the priority list.

While competitive rates are a priority for insurance companies as long as they operate, the advent of digital services – accelerated by COVID-19 – is forcing customers to maintain consistent …



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