How automation can help insurers build resilience and recover more from COVID-19

There are many reasons why more automation of backroom operations has been on the agendas of insurers in recent years.

Increasing regulatory pressures have increased the compliance workload without, in most cases, requiring more time or resources. At the same time, market pressures have created a competitive environment in which speed and flexibility are increasingly necessary operating features. This is accompanied by the demand for additional and sometimes in real time …

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